TrueSystems unified security is a command, control, communications (C3) solution for federal, state, and local government.
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Global Alarm and Incident Management |
TrueSystems deployed a unified security system for the United States Postal Inspection Service (USPIS). It integrated 8000 alarms systems at the United States Postal Service with computer aided dispatch of USPIS law enforcement personnel.
Problem: The USPIS had disperate legacy alarm systems, security databases, and dispatch systems that did not talk to each other. The problem was exacerbated because of the 8000 different alarm systems all across North America. As one of the largest federal agencies, they needed a way to simplify work flows, reduce costs, and ensure that important alarms get the attention of US Postal Inspectors. The system had to be fully redundant with no single point of failure and work in a 24x7 mission critical security setting with 99.999% up-time.
Solution: USPIS came to TrueSystems to design a unified security system to meet their unique needs, and scale up to 8000 alarm systems across the USA. They deployed a set of redundant TrueSentry C3 servers in separate command centers to identify alarms in real-time and automatically generate computer aided dispatch (CAD) incidents. A new work-flow was implemented to reduce manual processes, and give dispatchers detailed information from different databases so that postal inspectors can rapidly address alarms. Alarm filtering rules were implemented to filter out false alarms.
The TrueSentry message bus queues up alarms and incidents to ensure guaranteed delivery of messages in geographically disperse systems. It employs automatic, real-time fail-over to secondary systems, and guarantees only one incident is created for an alarm, even during a fail-over from primary to secondary alarm system.
Results: The unified security system and TrueSentry C3 Server has been operational with no downtime. The rules engine has reduced false alarms. The improved work flow led to substantial cost savings. The integrated dispatch led to improved response times. |
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Command Control Communications (C3) |
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TrueSentry empowers organizations with an unprecedented ability to detect and combat threats. TrueSentry provides the nexus for critical command, control and communications and provides security teams access to a strong, central platform to readily detect and curb threats. This advanced security management platform ties security resources together for effective threat detection and event management.
TrueSentry provides the framework to integrate these systems, including state-of-the- art video surveillance, intelligent alert detection, video analysis, GPS positioning and mapping, crisis notification, incident management, door alarms and sensors, emergency communication systems, and more into a single command and control center. |
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TrueSentry ensures a common operating picture among all participants at each stage of the incident management life cycle.
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TrueSentry Incident Management Life-Cycle
| Surveillance |
cameras and sensors gather and record data |
| Analytics |
filter sensor data, identify behaviors, categorize targets, and potential threats, and create alarm events |
| Rules |
rules engine applies conditional logic/scheduling to events, and then executes a user-defined action set |
| Verification |
remote video verification and escalation of an alarm to report an incident |
| Dispatch |
assign response units via geographic mapping |
| Notification |
multi-modal alerts to field personnel |
| Response |
team collaboration, instant conferencing, Web-based situation center with incident video |
| Resolution |
audit trail of incident closure and long-term video archive |
| Review |
forensics, reports, data mining of incident patterns for process improvement |
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