IntegratorCTI
IntegratorCTI Computer Telephony Interface
Public Safety Answering Points (PSAPs) are responsible for receiving calls and coordinating the proper response, whether for fire, police, ambulance, or other public service. Chosing Zetron's IntegratorCTI from InterAct offers the following benefits:
Seamless integration - Zetron’s IntegratorCTI easily integrates with InterAct’s public safety systems like CAD, GIS and more, giving you a complete and superior E911 system. But, if you’ve already invested in other third party systems, rest assured that IntegratorCTI will integrate a variety of other systems as well.
- Flexible to fit your needs – Recognizing that every communication center is unique, IntegratorCTI comes complete with an unprecedented level of flexibility and configurability.
Scalable - No mater the size of your agency, IntegratorCTI is scalable and capable of managing any complex network of communications systems.
- Reliable – IntegratorCTI is considered to be one of the most reliable systems on the market. With no single point of failure, you know your communications equipment will always be available. Even if a workstation’s PC or monitor fails, you can still process incoming calls.
- Easy-to-use – The IntegratorCTI is as easy to use as a telephone due to an intuitive and organized interface,. You’ll find that your dispatchers will only need minimal training before quickly becoming proficient at using the software.
- Network not required – A local area network (LAN) is not required for the operation of IntegratorCTI. Despite the loss of the LAN or a server, each workstation retains all essential features, including voice, ANI and ALI.
Features of IntegratorCTI
Zetron’s IntegratorCTI software provides PC-based emergency call handling that runs on Windows 2000 or Windows XP Professional. The CTI contains many advanced features that are specifically designed for effective call handling. Great care went into making sure the operation of the CTI features is easy and intuitive so that call takers can concentrate on callers and not equipment
Enhanced User Interface
Color-coded graphics displays make it easy for dispatchers to keep up with different information. Everything is clear, concise and organized.
Screen controls and window panels can be sized, positioned, and colored to suit your preferences.
Telephone line appearances may either be shown as buttons to provide familiarity of legacy equipment, or as lists.
Flexible options allow the CTI to be operated by touch screen and/or a mouse with occasional manual dialing and keyboard entry.
Incoming Calls
Supervisor alerts are text messages that can be sent quickly, allowing operators to get help when responding to difficult calls.
Pre-answer ANI/ALI allows the ANI and ALI of all incoming calls to be shown on each individual line on the screen, even before they connect to the line.
Fully integrated TDD/TTY comes standard with your CTI software, allowing you to easily handle calls from hearing or voice impaired callers.
Making the Transfer
Answer groups initiate a faster response. For example, answer groups can consist of call takers, police dispatchers, fire dispatchers and EMS dispatchers. Call takers can discover which type of service is needed and “Ring To” a specific answer group with the click of a button.
Editable phone books effectively manage outgoing calls so frequently dialed phone numbers can be automatically dialed with the push of a button.
Management Features
